April 16 event will explore how automation can address business challenges during COVID-19 pandemic

Experts from Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, will discuss in the next ISG Smartalks™ webinar how enterprises can leverage automation technology to maintain business operations during the COVID-19 pandemic.

The live, hour-long session, "The Promise of Automation in the Time of Crisis," at 9 a.m., U.S. Eastern Time, April 16, will outline four practical steps enterprises can take to harness automation technology to navigate the pandemic and maintain normal business operations in the face of remote workforces and volatile customer demand.
The webinar will feature Jeff Augustin, partner, and Wayne Butterfield, director, ISG Automation, along with James Dening, vice president and digital worker evangelist with automation software provider Automation Anywhere.
"Against the backdrop of the COVID-19 crisis, many enterprises are looking to automation to help address needs across the organization, from infrastructure to customer experience," Augustin said. "We're seeing automation and digital labor moving to the forefront of crisis management and post-virus recovery planning to ensure cost and operational performance of IT and business processes."
Augustin said businesses should first assess whether tasks that have been curtailed during the crisis are truly necessary, then quickly implement automation for business-critical processes - particularly those that directly influence cash flow. In measuring the impact of automation, businesses should consider cost savings, as well as the reduction in work and increase in capacity that software bots provide. Intelligent automation can reduce the time required to handle a customer service inquiry by as much as 70 percent, for example, adding efficiency and improving customer experience.
"More than just managing the crisis at hand, businesses should be building business continuity plans that incorporate what they've learned and how they're benefitting from automation now, to ensure the best response to the next crisis," Butterfield said. "For businesses that are just starting out with automation or for those already at scale, the economic impact of COVID-19 will be long-lasting. Intelligent automation can relieve pressure, reduce risk and create capacity."

About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world's top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.