Smith Drug Company transformed its pharmaceutical packaging operations by implementing PAC Strapping's SM60 Auto strapping machine, achieving 100% uptime and eliminating costly downtime caused by debris-related weld issues. The machine's innovative side weld design ensures cleanliness, reliability, and continuous operation, meeting the strict demands of pharmaceutical packaging while reducing maintenance and operational costs.

By: Sharon Dixson, PAC Strapping Products, Inc.

A Partnership for Precision and Reliability
Smith Drug Company, a longstanding leader in pharmaceutical distribution, is known for its dedication to exceptional service for Independent Community Pharmacies and Long-Term Care Pharmacies across the United States. To maintain its reputation for reliable and timely deliveries, the company continually evaluates its operational processes and technologies. Faced with persistent challenges in their packaging operations, Smith Drug turned to PAC Strapping Products for an innovative solution. By implementing PAC Strapping's SM60 Auto strapping machine, Smith Drug not only resolved these issues but also established a new standard for efficiency and cleanliness in their operations.

This case study delves into the transformation brought about by the SM60 Auto, exploring how its innovative design addressed specific industry challenges, improved productivity, and enhanced reliability.

The Challenge: Outdated Equipment Hindering Performance

Pharmaceutical packaging is a highly demanding process that requires precision, cleanliness, and consistency. For Smith Drug Company, their existing strapping equipment presented several significant challenges. Debris accumulation caused frequent breakdowns and jams in the weld area and disrupted operations, causing delays and increased maintenance demands. Residual plastic and cardboard from totes often collected in the welding mechanism of their bottom weld machines, leading to missed welds, smoke from residue buildup, and mechanical failures.

These recurring issues not only slowed down production but also strained their maintenance teams, who were frequently called upon to address these failures. The downtime caused by equipment malfunctions impacted productivity and threatened the company's ability to meet its high service standards. Recognizing the need for a more robust and reliable solution, Smith Drug Company began exploring alternatives to their current strapping machines.

The Solution: SM60 Auto and Side Weld Technology

After consulting with their distribution Rep at Specialty Packaging LLC, PAC was introduced and Smith Drug Company chose PAC Strapping's SM60 Auto, a strapping machine equipped with side weld technology specifically designed to prevent debris from accumulating in the welding mechanism. Unlike traditional bottom weld machines, the SM60 Auto's innovative side weld design keeps critical components clear of dust and residue, ensuring uninterrupted operation. This feature has been particularly beneficial in addressing the cleanliness needs critical to pharmaceutical packaging.

With the SM60 Auto, Smith Drug has experienced a dramatic improvement in operational efficiency. A representative from Smith Drug highlighted the significance of this innovation, explaining, "The SM60 has improved our process tremendously. Cleaner operations and little to no downtime mean we can maintain high productivity without constant interruptions."

Beyond the side weld feature, the SM60 Auto is designed for continuous operation, which has been instrumental in reducing downtime. By integrating seamlessly with Smith Drug's conveyor systems, the machine ensures that production lines remain uninterrupted.

Unparalleled Efficiency, Cleanliness, and Cost Savings

Since implementing the SM60 Auto, Smith Drug Company has witnessed transformative results. The most significant improvement has been achieving 100% uptime, a stark contrast to the frequent halts caused by their previous equipment. This reliability has allowed the company to focus on its core operations without worrying about equipment failures or delays.

The side weld design has also brought cleanliness to the forefront of their packaging process. By preventing debris from accumulating in the weld area, the SM60 has eliminated the need for frequent cleaning and reduced the risk of residue-related mechanical issues. This improvement aligns perfectly with the stringent cleanliness standards required in the pharmaceutical industry, enhancing both safety and operational efficiency.

In addition to these operational benefits, the SM60 Auto has delivered significant cost savings. The reduced need for maintenance and the elimination of downtime have streamlined production processes and lowered overall operating costs. In comparison to other equipment performing the same task, the SM60 has had zero downtime or repair. One representative summarized the impact succinctly: "I've been around strapping machines for 40 years, and nothing equals the SM60. It's the cleanest, most reliable solution I've seen."

Addressing Industry-Specific Challenges

The pharmaceutical industry presents unique needs in packaging operations, particularly concerning a high degree of cleanliness and workflow efficiency. Smith Drug Company's packaging lines involve a seamless transition of products from clean areas to conveyors for final packaging. Maintaining the integrity of these processes is crucial to meet regulatory and safety standards.

The SM60 Auto has proven to be an ideal solution for these requirements. Its non-stop operation capability ensures uninterrupted packaging, while the side weld technology minimizes debris-related risks, maintaining the cleanroom standards essential for pharmaceutical products. This innovative design not only supports operational efficiency but also reinforces Smith Drug's commitment to delivering safe and reliable products to its customers.

Customer Success: A Testament to PAC Strapping's Expertise

Smith Drug Company's experience with the SM60 Auto highlights PAC Strapping's ability to deliver tailored solutions that address industry-specific challenges. From the initial implementation to ongoing support, PAC Strapping has demonstrated its commitment to customer success.

A Director of Operations at a Smith Drug facility shared her perspective, noting, "PAC Strapping has been a reliable partner, and the SM60 Auto has exceeded our expectations in every way." This sentiment underscores the value of PAC Strapping's expertise and dedication to customer satisfaction. Smith Drug is already exploring additional ways to integrate PAC Strapping's technology into their operations, ensuring continued improvements in efficiency and reliability.

By addressing critical challenges and delivering measurable improvements, the SM60 Auto has empowered Smith Drug to enhance their service and maintain their position as a trusted leader in pharmaceutical distribution. For companies facing similar challenges, the SM60 Auto represents a proven solution that combines innovative technology with practical benefits. As Smith Drug's experience demonstrates, partnering with PAC Strapping can lead to transformative results, ensuring sustained success in even the most demanding industries.

The success of the SM60 Auto at Smith Drug Company has paved the way for broader applications of this technology. As pharmaceutical distributors increasingly recognize the benefits of side weld strapping machines, the SM60 Auto is well-positioned to become a benchmark in the industry.